This Charter establishes the principles that inform the Authority’s approach to application assessment, license administration, compliance supervision and enforcement.
The public register provides an official means of confirming whether an entity is licensed and whether its license is active, suspended, expired, surrendered or revoked.
Consistency does not require identical outcomes in every case. Differences may be appropriate where businesses, risks, license categories, regulatory histories or factual circumstances are materially different.
Accountability is supported through:
Where regulatory action may materially affect a license, the licensee should ordinarily be informed of the relevant concerns and provided with a reasonable opportunity to respond, except where immediate action is necessary to protect players, preserve evidence, prevent unlawful activity or safeguard the public interest.
It does not ordinarily act as a court or general forum for resolving private commercial disputes between operators, suppliers, affiliates, shareholders, contractors or other third parties.
The Authority may, however, consider a private dispute where the circumstances indicate a possible breach of license conditions, player protection requirements, regulatory standards or applicable law.