The Code of Conduct establishes the standards of professional behaviour expected of businesses licensed through the Eritrea Gaming framework.
The Code applies to B2C operators and, where relevant to their activities, B2B gaming suppliers and other approved service providers.
Compliance with the Code is a continuing condition of licensing. The Code operates together with applicable law, license conditions, regulatory standards and directions issued by the Authority.
Licenses must conduct their business honestly, responsibly and in a manner that supports confidence in the licensing framework.
A License must not:
Licenses must treat players fairly and must not take unreasonable advantage of information, technical control or contractual power.
Operators must:
Terms and conditions must be:
Material terms must not be hidden within unrelated or excessively complex text.
Operators must clearly disclose:
Marketing must be truthful, balanced and socially responsible.
Licenses must ensure that their employees, affiliates, influencers and marketing partners do not:
Material promotional terms must be displayed clearly and close to the relevant offer.
Operators must promote informed choice and maintain effective safeguards against gambling related harm.
Licenses must:
VIP or high value customer programmes must not override responsible gaming controls.
Operators must manage player funds responsibly and transparently.
They must:
A License must not use bonus rules, minor technical breaches or unreasonable document demands as a pretext to avoid paying a legitimate balance.
Operators must maintain an accessible internal complaint process.
They must:
A player must not be penalised merely for making a complaint in good faith.
Licenses must protect player, employee and business information against loss, misuse, unauthorised access and disclosure.
Information must be collected and used only for legitimate purposes and retained only for as long as required.
Security incidents affecting personal data, gaming integrity, financial information or regulatory records must be investigated and reported where required.
Licenses remain responsible for regulated activities performed on their behalf.
They must conduct appropriate due diligence and oversight of:
Contracts must permit the License to obtain necessary compliance information and terminate the relationship where the third party creates an unacceptable regulatory risk.
Licenses must cooperate fully, honestly and promptly with the Authority.
This includes:
A License must not obstruct, delay, mislead or interfere with a regulatory review or investigation.
Licenses must identify and manage conflicts that may affect:
Material conflicts must be documented and, where required, disclosed to the Authority.
Licenses must not conduct themselves in a manner that materially damages confidence in the Eritrea Gaming framework.
The license must not be used:
Licensed operators must provide fair, transparent and responsible gaming services, protect player funds and information, maintain accessible complaint procedures and apply their terms consistently.
Licenses must maintain compliance, submit accurate reports, disclose material changes and cooperate fully with all lawful supervisory and enforcement activities.
A breach of the Code may constitute a breach of license conditions and may result in supervisory or enforcement action.
