Licensed businesses remain subject to regulatory supervision throughout the full term of their license.
The Authority’s supervisory framework is intended to confirm that licenses continue to satisfy the standards and conditions upon which their licenses were issued.
Supervision is risk based and proportionate to the nature, size, complexity and regulatory history of the licensed operation.
The level of regulatory supervision applied to a license may take account of:
Higher risk operations may be subject to more frequent reporting, reviews or additional license conditions.
The Authority may monitor licensed operations through:
The Authority may request records or explanations where information indicates a potential deficiency or regulatory risk.
Licenses must notify the Authority before implementing a material change where prior approval is required, or promptly after the event where advance notice is not reasonably possible.
Material changes may include:
A change must not be implemented without approval where the license conditions require prior consent.
Licenses must submit reports at the intervals prescribed by the Authority.
The reporting programme may include:
The Authority may adjust reporting frequency according to the risk profile of the license.
The Authority may conduct general or targeted reviews to determine whether a license is complying with its obligations.
A review may examine:
Reviews may be conducted remotely, on site or through an authorised independent assessor.
Licenses must maintain open and constructive communication with the Authority.
The Authority may require meetings with:
Licenses must answer regulatory enquiries accurately and within the timeframe specified.
Where a deficiency is identified, the Authority may require the License to submit and implement a corrective action plan.
A corrective action plan may be required to specify:
A supervisory matter may be escalated to formal enforcement where:
